TERMS AND CONDITIONS

PAYMENT
All products remain the property of Winnie and Oslo Co. until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase.

All transfers conducted through Winnie and Oslo Co. are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
 
LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
 
SHIPPING LIMITATIONS
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.
You are responsible for filing any claims with carriers for damaged and/or lost shipments.

EXCHANGES AND RETURNS
Please see Delivery and Returns.

WARRANTY
We pride ourselves on hand crafting high quality products
with love and care. 
Each piece is made individually out of natural materials and variances should be expected (and enjoyed!) in all aspects of the product.  The lifetime of a Winnie and Oslo piece is determined by the care, wear and elements each item is subjected to. Product breakage due to water exposure or anything else that may compromise the integrity of the material beyond normal wear is not a manufacturer's defect.  Tarnishing, fading and fraying are all parts of normal wear and tear and Winnie and Oslo Co. will not replace items due to these factors. 
We can replace an item due to manufacturer's defect such as hardware failure for up to 12 months as we can safely assume that the issue was caused by a manufacturers fault. However, after this point we cannot control how the product is used. 
Please contact us at winnieandolso.co@gmail.com regarding any issues. 

DISCLAIMER
All Winnie and Oslo Co. items are accessory items only, the makers assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.
 
WEBSITE
Winnie and Oslo Co. reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. If a product is sold out, Winnie and Oslo Co. has the right to cancel the order and refund any amount paid via original form of payment or store credit. Winnie and Oslo Co. shall also notify the customer of equivalent replacement products if available.

PRODUCT, CONTENT AND SPECIFICATION 
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
 
PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Winnie and Olso Co. as responsible for the personal information. We are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. We will never disclose your personal details to a third party. You always have the right to request Winnie and Olso Co. to delete or correct the information held about you. By accepting Winnie and Olso’s conditions,
you agree to the above.
 
TRADEMARKS
Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks, trade names and service marks of us and our affiliates. Other trademarks, trade names and service marks used or displayed on this website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without our written permission or the written permission of such third party owner.